Customer Service Specialist

• Pay Rate: $24/hr
• Contract Length: 4 months (possibility of extension)
• Start Date: ASAP
• Interview Process: 2 rounds (virtual + in-person)
• Schedule: Monday-Friday, 8:00 AM-5:30 PM
• Work Model: Hybrid (onsite training for first 3-4 weeks; then 1 day onsite weekly)

Position Overview

This role provides customer service and order management support for a product-based organization. The representative will handle customer inquiries, assist with product selection, process orders, and ensure a positive customer experience. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Provide customer support via phone and email, including product guidance, order updates, issue resolution, and general inquiries.
• Process customer orders accurately using an Enterprise Resource Planning (ERP) system.
• Communicate customer feedback and issues to internal teams such as Sales, Quality, Technical Support, Production, Accounting, and Marketing.
• Maintain strong knowledge of the company's product offerings to support customer needs and ensure accurate information.
• Manage specialized tasks such as sample orders, faxed orders, and designated account support.
• Document interactions, follow up on open issues, and ensure timely resolution.
• Perform additional administrative or customer support duties as assigned.

Work Environment

• Initial training is conducted onsite for approximately 3-4 weeks to ensure full onboarding and system proficiency.
• After training, the role transitions to a hybrid schedule with one required onsite day per week, plus additional days as needed for meetings or business needs.
• A quiet, dedicated home workspace is required for remote work.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams).
• Ability to type at least 50 WPM.
• Experience using ERP systems for order entry or customer support.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional approach to handling challenging customer situations.
• Chemistry or technical product background is a plus.
• Bilingual English/Spanish is a plus.
• High School Diploma required; Associate or Bachelor's degree preferred.
• Must live within commuting distance of the onsite location.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.